Membership payments and cancelling

Renewals

A monthly, six-monthly or yearly membership renews automatically. At the end of each period we charge the card you joined with, at the price shown when you joined, and the organizer gets the payment. You can see the date of your next payment and every payment so far in Settings → My Memberships.

If a payment fails

If your card is declined, has expired, or your bank asks you to confirm the payment, you'll get an email and the membership shows Payment failed in Settings → My Memberships. You keep access while we sort it out:

• Pay now — open the membership and tap Pay now. You can use the same card or a different one; the card you pay with is used for future renewals.
• Or wait — we retry automatically 1, 3 and 7 days later.

If the payment still can't be collected after the last retry, the membership ends and we'll let you know. You can join again any time from the organizer's page.

Cancelling

Go to Settings → My Memberships, open the membership and tap Cancel membership. You keep access until the end of the period you've already paid for, and you won't be charged again.

Refunds are up to the organizer — contact them directly if you think you're owed one.